Privacy Policy

BookedLeadsHQ Effective Date: May 8, 2026 Last Updated: May 8, 2026 This Privacy Policy describes how BookedLeadsHQ ("we," "us," or "our") collects, uses, and shares information about you when you visit our website, submit a service request through our forms, interact with our advertisements, or otherwise engage with our services. By using our services or submitting your information, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following categories of personal information: Information you provide directly: • Full name • Phone number • Email address • ZIP code or city/state • Type of service requested • Project details (such as event date, service timing, or scope of work) • Any additional information you provide in form fields or messages Information collected automatically: • IP address • Browser type and version • Device type and operating system • Pages visited and time spent • Referring source (such as the Facebook ad you clicked) • Cookies and similar tracking technologies (including Meta Pixel) We do not knowingly collect sensitive personal information such as Social Security numbers, financial account numbers, or government-issued ID numbers. 2. How We Use Your Information We use the information we collect for the following purposes: • To connect you with vetted local service providers who can fulfill your service request • To verify and qualify your service request through automated or manual screening • To communicate with you about your request via phone, text, or email • To improve our services, ad targeting, and user experience • To comply with legal obligations • To prevent fraud, abuse, and unauthorized access 3. How We Share Your Information We share your information with the following categories of third parties: Local service providers (our partners): When you submit a service request, we share your name, contact information, ZIP code or city, and service details with one local service provider in your area who has agreed to receive qualified leads from us. This is the core function of our service. Service providers and vendors: We use third-party tools to operate our business, including: • Meta Platforms, Inc. (Facebook/Instagram) — for ad delivery and analytics • Twilio, Inc. — for SMS and call routing • Zapier, Inc. — for workflow automation • Email and CRM platforms — for communication management Legal compliance: We may disclose your information when required by law, subpoena, court order, or to protect our legal rights. We do not sell your personal information to third parties for their own marketing purposes.

4. Cookies and Tracking Technologies

Our website and ad campaigns use cookies and similar tracking technologies, including the Meta Pixel from Meta Platforms, Inc. These technologies help us: • Measure ad performance • Retarget users with relevant ads • Analyze how visitors interact with our website You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our service. 5. Data Retention We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specifically: • Service request data is retained for up to 24 months from the date of submission • Communication records are retained for up to 36 months • Aggregate analytics data may be retained indefinitely in non-identifiable form You may request earlier deletion of your data at any time using the contact information below. 6. Your Rights Depending on where you live, you may have the following rights regarding your personal information: • Right to access: Request a copy of the personal information we hold about you • Right to deletion: Request that we delete your personal information • Right to correction: Request that we correct inaccurate information • Right to opt out: Request that we stop sharing your information with third parties California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we have collected, the right to delete personal information, and the right to opt out of the sale of personal information (which we do not engage in). To exercise any of these rights, contact us at the email address below. We will respond within 30 days.

7. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us and we will delete it promptly. 8. Communications and SMS By submitting your phone number through our forms, you consent to receive phone calls, text messages (SMS), and voicemails from us or our partner service providers regarding your service request. Message and data rates may apply. You can opt out of SMS communications at any time by replying STOP to any message. 9. Data Security We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. 10. Third-Party Links Our website and ads may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information. 11. Changes to This Policy We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this policy and, where appropriate, provide additional notice (such as a banner on our website). Your continued use of our services after the updated policy is posted constitutes your acceptance of the changes. 12. Contact Us If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us at: BookedLeadsHQ Email: SnipesVrtl@outlook.com We will respond to your inquiry within a reasonable timeframe.